We are very happy to refund or exchange items you are not entirely happy with and we will gladly pay postage on any defective item. However, in the unlikely event that you are not satisfied with a purchased item and wish to exchange it, you will be responsible for return postage (currently £9.95).
In these cases all items must be returned within 14 days of purchase with the original packaging intact and in a resalable condition. Please return your goods to us yourself or call Store on 0844 414 2885 and we will arrange collection. All returns should be sent to:
Store
Some of our bulkier furniture and beanbags are shipped to you at a discounted courier charge. However in the unlikely event of returning an oversized item, you will be responsible for the full cost of the return delivery. Typically on bulky furniture and beanbag items this will be between £30 - £50. If you're unsure on an exact colour match or size of any of these larger items please don't hesitate to contact us prior to order and we'll endeavour to assist.