Returns & Refunds
We are very happy to refund or exchange items you are not entirely happy with and we will gladly arrange free collection on any defective item. However, in the unlikely event that you are not satisfied with a purchased item and wish to exchange it, you will be responsible for return postage at the prevailing rate (this is currently £9.95 per parcel but could be around £30 - £50 for bulky furniture and beanbag items).
In these cases all items must be returned within 14 days of purchase with the original packaging intact and in a resalable condition. Please return your goods to us yourself or call TheStore Ltd on 01244 680 501 and we will arrange collection. Once items are received safely back to our warehouse a refund will be processed. All returns should be sent to:The Store
Unit 1A Riverside Trade Park
Some of our bulkier furniture and beanbags are shipped to you at a discounted courier charge. However in the unlikely event of returning an oversized item, you will be responsible for the full cost of the return delivery. Typically on bulky furniture and beanbag items this will be between £30 - £50. If you're unsure on an exact colour match or size of any of these larger items please don't hesitate to contact us prior to order and we'll endeavour to assist.